In our culture, we've been taught that stress is bad and we need to combat it like an enemy. We hear about all kinds of ways to "decrease our stress" as if it's something to fear. Personally, I never wish for less stress. I aim for a greater capacity …
Coaching Tips
Three Universal Goals to Influence People
The art and science of persuasion is often discussed as though changing people's minds is about using the right arguments, the right tone of voice or the right negotiation tactic. But effective influence and persuasion isn't just about patter, body …
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Just Enough Anxiety
Back in the mid-1990s, I was a Training Manager for a wireless company in the Washington, DC, area. My responsibilities included facilitating a 4-week course for Customer Service reps, training Sales reps on new phone features, and running our new …
What You Measure is Where You Focus
Writing is not always easy for me. I do my best to follow the advice of Chip & Dan Heath (authors of Made to Stick - Why Some Ideas Die & Others Survive) by telling a story, giving my readers something unexpected, and keeping it simple. Even …